{"id":1485,"date":"2024-06-20T13:13:15","date_gmt":"2024-06-20T13:13:15","guid":{"rendered":"https:\/\/business.transparency.bg\/?p=1485"},"modified":"2024-07-29T10:14:03","modified_gmt":"2024-07-29T10:14:03","slug":"%d0%b4-%d1%80-%d0%b4%d0%b0%d0%bd%d0%b8%d0%b5%d0%bb%d0%b0-%d1%87%d0%b0%d0%b2%d0%b4%d0%b0%d1%80%d0%be%d0%b2%d0%b0-%d1%83%d0%bf%d1%80%d0%b0%d0%b2%d0%b8%d1%82%d0%b5%d0%bb-%d0%bd%d0%b0-%d0%bc%d0%b5%d0%b4","status":"publish","type":"post","link":"https:\/\/business.transparency.bg\/en\/%d0%b8%d0%bd%d1%82%d0%b5%d1%80%d0%b2%d1%8e%d1%82%d0%b0\/%d0%b4-%d1%80-%d0%b4%d0%b0%d0%bd%d0%b8%d0%b5%d0%bb%d0%b0-%d1%87%d0%b0%d0%b2%d0%b4%d0%b0%d1%80%d0%be%d0%b2%d0%b0-%d1%83%d0%bf%d1%80%d0%b0%d0%b2%d0%b8%d1%82%d0%b5%d0%bb-%d0%bd%d0%b0-%d0%bc%d0%b5%d0%b4\/","title":{"rendered":"Dr. Daniela Chavdarova, Manager of FiHealth Medical Center Sofia: We expect a new culture of engagement among our employees"},"content":{"rendered":"

What standards did you introduce in your organization after you became part of the Business Integrity Initiative of Transparency International-Bulgaria?<\/strong><\/p>\n\n\n\n

We have been following different rules so far, which somewhat covered the standards of business integrity. Such as those on financial discipline, double signature, rules for the purchase of medical equipment, for working with a cash register, etc. Now we have introduced new ones and updated the old ones in more detail and clarity.<\/p>\n\n\n\n

The first implemented standard is the one for good management, prevention and response to conflicts of interest.<\/strong>It creates rules for communication with state, regional and municipal officials, with control bodies. These are also rules for avoiding conflicts of interest and reacting when they arise during inspections of individuals and legal entities, as well as rules for control and monitoring of transactions and training programs for staff. <\/p>\n\n\n\n

Second implemented is the standard of transparency and sufficient information<\/strong>concerning our patients. <\/p>\n\n\n\n

The third standard, which we have been working with for many years, is for environmental management.<\/strong>We have a hazardous waste management system, we strive to collect garbage separately, we reduce electricity consumption, especially in winter, because we have taken care of good energy efficiency, and we also try to reduce water consumption. <\/p>\n\n\n\n

Standard for equality and protection against discrimination<\/strong> is to a large extent incorporated in the Code of Ethics of the doctors. We work in such a way that all patients, regardless of their nationality, gender, religion, age, sexual orientation, health status, ethnicity, have equal access to the services we offer. <\/p>\n\n\n\n

In terms of personnel, the remuneration \u2013 basic and additional, depends on the accuracy and professionalism of the employee. We also strive to smoothly return mothers who have given birth and are raising a child to work. And, if the position allows, we offer the opportunity to work online <\/p>\n\n\n\n

We have been a data controller for over 10 years, and we have an official responsible for this.<\/strong>We have policies, procedures and systems in place to ensure compliance with the privacy rules. We must bear in mind that we work with extremely sensitive information \u2013 the state of health of patients, and in this respect there are no compromises. This standard is strictly adhered to.<\/p>\n\n\n\n

The sixth standard is for whistleblowing<\/strong> and is a new one for us. We have already prescribed a procedure for reaction, investigation, collection of evidence, guaranteeing objectivity and transparency of the process.<\/p>\n\n\n\n

We have created a simpler form and we aim to ensure that whistleblowers are not subject to disciplinary measures, are protected during the investigation and receive legal advice. <\/p>\n\n\n\n

The last standard is for the management of disciplinary proceedings.<\/strong>A commission for observance of labor discipline is to be established, although in our country doctors are financially interested in observing their schedule. <\/p>\n\n\n\n

What steps are you currently taking in terms of accountability, transparency and integrity?<\/strong><\/p>\n\n\n\n

We have a website that provides maximum information to patients: about our specialists, about their work schedule. There is a price list and the possibility to book appointments online. Patients also have full access to information about their health status, the treatment prescribed to them, as well as the opportunity to decide for themselves how to continue it, what medications and additional procedures are prescribed. We have also purchased tablets, so the outpatient sheets sent electronically to the national system are also signed by the patient. We also do surveys to get feedback on patient satisfaction or to get their comments. <\/p>\n\n\n\n

In terms of transparency and accountability, we have established mechanisms and habits, as we are part of the structure of a large banking institution. <\/p>\n\n\n\n

What was the biggest challenge in developing your company's business integrity policies and programs?<\/strong><\/p>\n\n\n\n

The new moment for us in these standards is the work with the submitted signals and the Law that was adopted last year. Another problem is the fact that it is not clear whether our center is among the obliged subjects under this law. Therefore, with the help of Transparency International Association, an official inquiry has been made to the Commission for Personal Data Protection. Because the Act clearly describes that public health is within its scope of application. But its annexes list specific parts of public health where we are not there. <\/p>\n\n\n\n

Frankly, I am looking forward with fear to the moment when it will be possible for employees and patients who have witnessed a violation of the law to report it. My fear is that the submission of these signals will be abused. Here we need to explain very clearly and in detail to the employees and especially to the patients that these are not signals for cases when the doctor was 10 minutes late with his schedule and instead of at 16.20, as you made an appointment, you were invited to the office at 16.30. Of course, patients can complain about this, but not under this law. I am afraid that such signals will flood the commission under the Whistleblowing Act and block its work. She is also involved in the clinical research that takes place at the center. <\/p>\n\n\n\n

Is the information about the measures taken available to your employees and do they know how to report under the new law on the protection of whistleblowers<\/strong> ?<\/strong><\/p>\n\n\n\n

I am eternally grateful to Transparency International-Bulgaria for its help in drafting all standards. As well as the documents that will increase the awareness of our employees. The standards for business integrity and the joint work with the team of Transparency International-Bulgaria facilitated the process of harmonizing the standards with our owners from FIB. <\/p>\n\n\n\n

What is the expected impact for the company from the introduction of these standards?<\/strong><\/p>\n\n\n\n

I expect the quality of management processes to improve. And to build a culture of engagement among employees. So that they do not feel afraid of whistleblowing. Because they know that there is a mechanism that protects them. <\/p>\n\n\n\n

As a result of all this, I expect the service we offer to our patients to improve. <\/p>","protected":false},"excerpt":{"rendered":"

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